Here we would like to draw your attention to WFA_CTI_MAP transaction code in SAP. As we know it is being used in the SAP CA-GTF (General Application Functions in CA) component which is coming under CA module (Cross Application).WFA_CTI_MAP is a transaction code used for Define CTI Queue and Indicators in SAP.
It comes under the package WFA_FORECASTING.
Transaction WFA_CTI_MAP technical data table
|Purpose||Define CTI Queue and Indicators|