Here we would like to draw your attention to S_ALR_87014385 transaction code in SAP. As we know it is being used in the SAP CA (Cross Application) module. S_ALR_87014385 is a transaction code used for CCM Agent Profile Summary in SAP.
It comes under the package RTTREE.
SAP S_ALR_87014385 menu path
See the possible menu paths to access the same report by avoiding entering the transaction code.
Logistics → Customer Service → Information System → Report Selection → Customer Interaction → CCM Agent Profile Summary
Information Systems → General Report Selection → Customer Service → Customer Interaction → CCM Agent Profile Summary
Transaction S_ALR_87014385 technical data table
|Purpose||CCM Agent Profile Summary|