Here we would like to draw your attention to CRMM_IC_SPHQ transaction code in SAP. As we know it is being used in the SAP CA-GTF (General Application Functions in CA) component which is coming under CA module (Cross Application).CRMM_IC_SPHQ is a transaction code used for CCS SAPphone Queue Maintenance in SAP.
It comes under the package IC_CCS_SPH.
Transaction CRMM_IC_SPHQ technical data table
|Purpose||CCS SAPphone Queue Maintenance|