Here we would like to draw your attention to CRMC_IC_CHAT transaction code in SAP. As we know it is being used in the SAP CA-GTF (General Application Functions in CA) component which is coming under CA module (Cross Application).CRMC_IC_CHAT is a transaction code used for Define Chat Profiles in SAP.
It comes under the package CRM_IC_CUSTOMIZING2.
Transaction CRMC_IC_CHAT technical data table
|Purpose||Define Chat Profiles|