Here we would like to draw your attention to SPHA transaction code in SAP. As we know it is being used in the SAP BC-SRV (Basis Services / Communication Interfaces in Basis) component which is coming under BC module (BASIS).SPHA is a transaction code used for Telephony administration in SAP.
It comes under the package SPHO.When we execute this transaction code, SAPLPHOA is the normal standard SAP program that is being executed in background.
SAP SPHA menu path
See the possible menu paths to access the same report by avoiding entering the transaction code.
Office → Telephone Integration → Extended Settings
Logistics → Customer Service → Customer Interaction Center → Administration → Agent → Settings
Transaction SPHA technical data table