SAP CRM ( CUSTOMER RELATIONSHIP MANAGEMENT )

SAP Business Intelligence (SAP BI) provides a complete view of the company. The solution, which is part of SAP NetWeaver, provides the tools needed to make the right decisions, optimize processes, and measure strategic success: data from all enterprise sources are merged effectively and can be comprehensively analyzed, business-critical factors can be monitored using external and internal benchmarks, the most important KPIs can be passed on to all the relevant forces in a company in real time, strategies can be rapidly adapted to changed market conditions, and the results of analyses can be graphically represented in a wide variety of formats, such as grids, graphs, and maps

SAP Customer Relationship Management: Features & Functions

mySAP Customer Relationship Management

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